CareComply
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Reference chasing now runs day-3, day-7 and day-14 chases automatically

Compliance that runs itself, while you run the agency.

CareComply is the operations platform UK domiciliary care agencies use to onboard carers, track documents, chase references, and stay CQC-ready — without spreadsheets, WhatsApp threads or guesswork.

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app.carecomply.co.uk
Linden Domiciliary · Wirral

Good morning, Imogen

Here is what needs attention today.

Total carers
47
Registered in org
Active
38
Fully compliant
Pending reviews
3
Need your review
Expiring soon
6
Within 30 days
Recent carers
AO
Adaeze Okonkwo
100% onboarding
Active
MH
Marcus Holloway
80% onboarding
Incomplete
PS
Priya Subramanian
45% onboarding
Pending
RC
Reuben Castell
100% onboarding
Active
HW
Hannah Wójcik
100% onboarding
On leave
Expiring documents
DBS check
Marcus Holloway
4d
Right to Work
Priya Subramanian
9d
Manual Handling
Hannah Wójcik
18d
Public Liability
Adaeze Okonkwo
23d
What we replace

The spreadsheet stops scaling at 20 carers. CareComply doesn't.

Most UK agencies grow into a tangle of trackers, emails, and shared drives. We replace that with one operational source of truth — built for how compliance work actually happens.

Today, without CareComply
  • Carer files scattered across Drive, WhatsApp and a filing cabinet
  • Expired DBS or RTW found during a CQC visit, not before
  • Manually chasing references for two weeks per carer
  • No clear answer to "is Marcus compliant?" — only opinions
  • Inspection prep takes a fortnight of evening work
With CareComply
  • One workspace per agency, multi-branch ready, granular permissions
  • Reminders fire at −30, −7 and 0 days. Pro adds custom rules + escalation
  • Token-protected referee links + automatic chases at day 3, 7 and 14
  • A live compliance status per carer, recalculated on every change
  • Tamper-evident CQC export by key question — Safe, Effective, Caring, Responsive, Well-led
The operations layer

Built around the work compliance teams actually do.

Six surfaces that connect: onboarding pushes into documents, documents trigger reminders, reminders feed reviews, reviews log audit evidence.

Reference chasing

Stop chasing referees. We deliver the link, the reminders and the responses.

Referees get a token-protected form. CareComply chases at day 3, 7 and 14 automatically, then notifies the manager the moment a reference lands.

Reference request
Dr. Helen Whitfield → Marcus Holloway
Chasing
Type: Work reference · Relationship: Senior carer · Token expires in 11 days
  1. Day 0
    Request sent
    helen.whitfield@bluebellcare.co.uk
  2. Day 3
    1st automatic chase sent
    Resend message-id rh_8f2…
  3. Day 7
    2nd automatic chase sent
    Subject: Reminder — reference for Marcus Holloway
  4. Day 11
    Reference responded
    Form submitted via /reference/q4Sx… · 5/5 questions
  5. Day 11
    Manager notified
    Imogen Reed · routed to Reviews queue
Expiry reminders

Nothing expires quietly. Ever again.

Fixed reminders at −30, −7 and 0 days. Pro plans add custom per-document rules and escalation.

Document expiry queue
Reminders fire at −30, −7, 0 days · Pro adds custom rules
Auto-reminders on
  • DBS check
    Marcus Holloway
    +4d
    Critical
  • Right to Work
    Priya Subramanian
    +9d
    Reminding
  • Manual Handling
    Hannah Wójcik
    +18d
    Reminding
  • Public Liability
    Adaeze Okonkwo
    +23d
    Watching
  • Mandatory training
    Reuben Castell
    +27d
    Watching
CQC readiness

An inspection-ready evidence pack, on tap.

Every action is tagged by CQC key question. Export a signed, tamper-evident audit file in seconds — verify it years later.

CQC evidence coverage
Last 90 days · tamper-evident export ready
Safe
412
Background, DBS, mandatory training
Effective
287
Competency, supervision, induction
Caring
134
Feedback, complaints, reviews
Responsive
198
Visit times, escalations
Well-led
322
Governance, audit, billing
Automations

Custom rules in plain English. Escalations included.

Wire reminders, reviews, and notifications to the people who can fix them. With Pro, define your own triggers per document type.

Automation
DBS expiry → escalate to manager
When
A document of type DBS check is within 7 days of expiry
And
Carer is in status "active"
Then
Email the assigned manager and assign a review task
If not resolved in 48h
Re-notify manager + branch admin
Last run · 2 minutes ago · 3 carers matchedActive
See every feature in detail
The carer lifecycle

From invite to audit-ready, on autopilot.

One workflow connects onboarding, document review, reference chasing, expiry tracking, and CQC evidence. Watch a carer flow through, end to end.

01Add the carer
Running

Issue a personal, expiring invite link.

AO
Adaeze Okonkwo
adaeze.o@linden.co.uk
Carer
app.carecomply.co.uk/onboarding/qK4f8a…
Sending invite…
Token-protected · revocable
02Collect documents
Idle

Carer self-uploads to the right doc types.

DBS checkPDF
Right to WorkPDF
Training certsPDF
PassportPDF
4/4 uploadedSelf-serve
Replaces obsolete · keeps trail
03Review & approve
Idle

A manager approves each document and reference.

DBS check
Document
Approved
Right to Work
Document
Approved
Reference — Dr. H. Whitfield
Reference
Approved
Training certs
Document
Approved
IR
Imogen Reed
Approving as Compliance manager
4/4 approved
Status → Active
Carer flips to Active only when all required items approved
04Chase references
Idle

Day-3, day-7 and day-14 chases. Hands-off.

Dr. Helen Whitfield
Work reference · /reference/q4Sx…
Day 0Request sent
Day 3Chase 1
Day 7Chase 2
Day 14Chase 3
Sent from your agency name
05Track expiry
Idle

Reminders fire automatically. Escalations.

DBS check
M. Holloway
4d
Manual Handling
H. Wójcik
18d
Public Liability
A. Okonkwo
23d
Auto-reminders at −30, −7, 0
−30 · −7 · 0 day · Pro adds custom
06Stay audit-ready
Idle

A signed pack the inspector can open.

91%
Org compliance
47 carers · CQC-ready
Safe
412
Effective
287
Well-led
322
Tamper-evident · 5 CQC questions
Live compliance status
Per carer, recalculated automatically.
Zero silent expiries
Reminders + escalations on every doc.
CQC pack in one click
Tamper-evident, scoped by key question.
91%
reference response rate
5×
less admin time per carer onboarded
< 24h
from sign-up to first compliant carer
0
spreadsheets needed at inspection
ROI

See what you'd save against your current setup.

Move the sliders to match your agency. Most teams break even within their first month of CareComply Pro.

Spreadsheet vs CareComply Pro
A rough monthly comparison. Adjust the inputs to your agency.
Estimated savings
£2,501/mo
Equivalent to £30,012 per year reinvested into care delivery.
Manual today
£2,640/mo
CareComply Pro
£139/mo
Customers

Used by registered managers, not just IT.

The teams who have to answer to the CQC are the ones who chose CareComply.

We stopped budgeting two weeks of evening admin before every CQC visit. The export is the inspector's preferred format now.
CE
Chiamaka Egwu
Registered Manager, Linden Domiciliary
Our reference response rate went from 38% to 91% inside a month. We did not have to talk to a single referee.
DP
David Pritchard
Operations Director, Westcombe Care Group
It is the first piece of software I have used that was clearly built by people who have done compliance work.
SI
Saima Iqbal
Compliance Lead, Greenfield Home Care
Security & trust

Treats carer data like the clinical record that it is.

We host in the UK on AWS London. Every document is encrypted at rest, every audit export is cryptographically signed, every action is row-level secured by organisation.

  • ICO-registered
    data controller
  • UK data residency
    AWS eu-west-2
  • Encryption
    AES-256 at rest, TLS 1.2+ in transit
  • Row-level security
    enforced at the database
  • Tamper-evident exports
    HMAC signature on every file
  • Granular roles
    custom roles on Pro
Read the trust report
Audit log
Tamper-evident
6 CQC key questions · 12 categories
TimeUserActionCQCSeverity
2m agoimogen.reed@lindenApproved document · DBS check · Marcus HollowaySafeinfo
14m agosystemSent automatic chase · Reference · Dr. Helen WhitfieldSafeinfo
1h agokola.adekoya@lindenUploaded document · Right to Work · P. SubramanianEffectiveinfo
3h agosystemExpiry reminder sent · Manual Handling · H. WójcikSafewarning
Yesterdayimogen.reed@lindenRejected reference · Char. ref. · M. HollowaySafewarning
YesterdaysystemAudit export signed · carecomply-cqc-audit-linden.xlsxWell-ledinfo
Pricing

Priced for UK agencies, not Silicon Valley.

One simple price per active carer above the included limit. No per-seat tax on your office team.

Starter
Run compliant onboarding
£29/mo
plus applicable VAT
25 active carers included
£5 per extra active carer
  • Carer onboarding
  • Document uploads
  • Manual reference requests
  • Fixed expiry reminders at −30, −7, 0
  • Basic 90-day audit history
  • CSV audit export
Start with Starter
Pro
Popular
Automate compliance operations
£59/mo
plus applicable VAT
40 active carers included
£4 per extra active carer
  • Everything in Starter
  • Automatic reference chasing (day 3 / 7 / 14)
  • Per-document custom reminder rules
  • Escalation workflows
  • Full audit history + CQC key-question filters
  • Tamper-evident Excel export
  • Custom roles, permissions and automations
Start with Pro
Need 100+ active carers, multi-branch, or a procurement security review? Talk to sales →
FAQ

The questions managers ask before they sign.

If you have one we have not answered, our team replies in business hours, in London time.

Yes. Every action is tagged by CQC key question (Safe, Effective, Caring, Responsive, Well-led) and category (governance, staffing, documents, onboarding, billing). Exports are tamper-evident and can be verified months or years later.
Stop chasing paperwork

Run a CQC-ready agency without the spreadsheet tax.

Move onboarding, document review, reference chasing, and inspection prep onto a single audited workspace. Live in a day, free for 14.

Start free trial Book a demoNo card required · UK-hosted on AWS · GDPR-compliant