CareComply
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Product

Twelve workflows. One operations layer.

CareComply is built around the work that compliance managers, recruiters and coordinators actually do every day.

Compliance trackingCarer onboardingDocument managementExpiry remindersReference chasingDocument reviewAudit logsCQC readinessAutomationsTeam & rolesMulti-tenant orgsReporting & exports
All capabilities

Everything in one workspace.

Live compliance status
Real-time per-carer status recalculated on every document change.
Carer onboarding
Token-protected invite links. Self-serve document upload. Automatic progress.
Document management
Upload, version, supersede, and archive documents. Full replacement trail.
Expiry reminders
Fixed 30/7/0-day reminders. Pro adds per-document-type custom rules.
Reference chasing
Token-protected forms. Automatic day-3, day-7, day-14 chases.
Document review
Approve, reject, replace, supersede with timestamped audit trail.
Audit logs
Every action logged with user, IP, source, CQC key question, category.
CQC-ready evidence
Tamper-evident exports tagged by Safe, Effective, Caring, Responsive, Well-led.
Automations
Plain-English rules. Escalation chains. Per-document-type triggers on Pro.
Team & roles
Unlimited team seats. Granular permissions. Custom roles on Pro.
Multi-tenant orgs
Each branch is an isolated org with its own carers, audit log, and billing.
Reporting & exports
CSV and Excel exports. Scoped by date, category, CQC question. Signed.
Reference chasing

Automatic chases. Real responses. Zero phone calls.

Referees receive a professionally-branded, token-protected form link. CareComply sends reminder emails on day 3, 7 and 14 automatically — from your agency's name. The moment they respond, your manager is notified.

  • Token-protected referee links — expires after 21 days
  • Automatic day-3, day-7 and day-14 chase emails
  • Instant manager notification when a reference lands
  • Full submission history with timestamp and IP
  • Supports work references, character references, and custom types
Reference request
Dr. Helen Whitfield → Marcus Holloway
Chasing
Type: Work reference · Relationship: Senior carer · Token expires in 11 days
  1. Day 0
    Request sent
    helen.whitfield@bluebellcare.co.uk
  2. Day 3
    1st automatic chase sent
    Resend message-id rh_8f2…
  3. Day 7
    2nd automatic chase sent
    Subject: Reminder — reference for Marcus Holloway
  4. Day 11
    Reference responded
    Form submitted via /reference/q4Sx… · 5/5 questions
  5. Day 11
    Manager notified
    Imogen Reed · routed to Reviews queue
Expiry reminders

Every document tracked. Every expiry anticipated.

CareComply tracks expiry dates on every document type — DBS, RTW, mandatory training, insurance, and any custom type you define. Reminders fire at −30, −7 and 0 days. Pro adds escalation if reminders go unanswered.

  • Fixed reminders at −30, −7 and expiry day
  • Pro: per-document-type custom reminder intervals
  • Pro: escalation chains when reminders go unanswered
  • Overdue queue surfaces critical items first
  • Auto-reminder toggle per document type
Document expiry queue
Reminders fire at −30, −7, 0 days · Pro adds custom rules
Auto-reminders on
  • DBS check
    Marcus Holloway
    +4d
    Critical
  • Right to Work
    Priya Subramanian
    +9d
    Reminding
  • Manual Handling
    Hannah Wójcik
    +18d
    Reminding
  • Public Liability
    Adaeze Okonkwo
    +23d
    Watching
  • Mandatory training
    Reuben Castell
    +27d
    Watching
CQC readiness

An evidence pack that writes itself.

Every action in CareComply is tagged to a CQC key question (Safe, Effective, Caring, Responsive, Well-led) and category. When an inspector calls, export a signed, tamper-evident Excel file in seconds — scoped to any date range or question.

  • Every action tagged by CQC key question + category
  • Tamper-evident HMAC signature on every export
  • Scoped exports: by date, category, key question, carer
  • Inspector can independently verify file integrity
  • Full audit history with no retention cap on Pro
CQC evidence coverage
Last 90 days · tamper-evident export ready
Safe
412
Background, DBS, mandatory training
Effective
287
Competency, supervision, induction
Caring
134
Feedback, complaints, reviews
Responsive
198
Visit times, escalations
Well-led
322
Governance, audit, billing
Automations

Compliance rules in plain English. Escalations built in.

Define triggers, conditions, and actions without writing any code. Pro plans allow custom rules per document type, escalation chains when deadlines pass, and overdue queues that surface the right items to the right people.

  • If/and/then automation builder with plain-English steps
  • Trigger on: document expiry, reference status, carer status change
  • Actions: email manager, create review task, notify branch admin
  • Escalation after 24h, 48h or custom interval
  • Last-run log and match count per automation
Automation
DBS expiry → escalate to manager
When
A document of type DBS check is within 7 days of expiry
And
Carer is in status "active"
Then
Email the assigned manager and assign a review task
If not resolved in 48h
Re-notify manager + branch admin
Last run · 2 minutes ago · 3 carers matchedActive
Audit logs

A tamper-evident record of every decision.

Every approval, rejection, upload, download, login, and export is logged with the user identity, IP address, user agent, and CQC category. The audit log is immutable — it cannot be edited or deleted by any user, including owners.

  • Every action logged: who, when, what, from where
  • CQC key question tagging on every row
  • Category and severity filters for fast review
  • Full event metadata on Pro: source, IP, user agent
  • Tamper-evident export for off-system archiving
Audit log
Tamper-evident
6 CQC key questions · 12 categories
TimeUserActionCQCSeverity
2m agoimogen.reed@lindenApproved document · DBS check · Marcus HollowaySafeinfo
14m agosystemSent automatic chase · Reference · Dr. Helen WhitfieldSafeinfo
1h agokola.adekoya@lindenUploaded document · Right to Work · P. SubramanianEffectiveinfo
3h agosystemExpiry reminder sent · Manual Handling · H. WójcikSafewarning
Yesterdayimogen.reed@lindenRejected reference · Char. ref. · M. HollowaySafewarning
YesterdaysystemAudit export signed · carecomply-cqc-audit-linden.xlsxWell-ledinfo
Stop chasing paperwork

Run a CQC-ready agency without the spreadsheet tax.

Move onboarding, document review, reference chasing, and inspection prep onto a single audited workspace. Live in a day, free for 14.

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